Conditions of Sale
These are the terms and conditions that apply to all purchases of products from J&G Pet Designs via this web site. From time to time these terms will be updated so please check them before making a new purchase.
Our customers are the foundation of our business and we aim to exceed all expectations. J &G Pet Designs takes great pride in the selection of products.
By placing your order with us, you agree to buy the goods ordered at the specified price. If you have any queries, please contact us. Occasionally items are out of stock and are placed on back order.
If this is the case, we will inform you immediately.
In the very rare circumstance that a product price has increased between the time of your order and our acceptance of it or, even more rarely, if a delivery charge needs to be applied or amended, we will email you to advise of the change.
Occasionally errors creep into the website, and we ask that you check prices before placing your order if you are in any doubt whatsoever.
Your satisfaction is guaranteed. If you are not totally satisfied with your purchase for any reason and that you notify us (preferably in writing) of your dissatisfaction within 7 days of receipt of the goods, we will be happy to replace them for you or to refund your money.
The cost of the goods will be refunded, so long as the goods, packaging and the labels are not damaged. (the postage will not be refunded)
What do I do if an item arrives damaged?
Please ensure you contact us immediately either by email or telephone. Please provide us with full details of the fault or damage. Do not return the item until you have spoken with us.
How do I return goods?
Once you have contacted us, and we have confirmed that we want you to return the item(s), you must ensure that the goods are appropriately packaged to ensure that they arrive in perfect condition. We strongly recommend that you get a "Proof of Posting" certificate (free of charge) from your Post Office, as you will need this to make a claim from the Royal Mail should the package be lost or damaged on its journey back to us
Jutta Steffens-Carter, J & G Pet Designs, 33 The Mead, Farmborough, Bath
Somerset BA2 0AG, Great Britain
Telephone and Fax: 0044-(0)1761-479017
Jutta Steffens-Carter, april 2005